FAIRVIEW, TEXAS
After-Hours Water Emergencies
Unusually High Usage and Think You May Have a Leak
If you are concerned that you were billed for unusually high usage, you may have a leak on your property. Small leaks such as toilet flapper valves, and leaking fittings, can over time, result in unusually high consumption. If you have an irrigation system, damaged heads, and leaks can greatly contribute to a higher water bill.
To determine whether or not you do have a leak download our Yes! You Can Find a Water Leak brochure for step-by-step instructions for finding leaks.
If you detect a leak and have it repaired by a licensed plumber, you may qualify for a leak adjustment. To qualify, leaks must be substantial enough to exceed at least $250 of the applicant’s average monthly water bill, and residents must have six months of consumption history in the Town, not including the leak period, to apply for a leak adjustment. Receipts for leak repair from a licensed plumber* must be included in the application. Only one leak adjustment will be allowed per household in an 18-month period. Click here to print a Leak Adjustment Request Form. Return completed forms to UtilityBilling@FairviewTexas.org along with proof of all repairs made.
*If a customer completes the repair themselves, the customer must submit receipts for repair parts and an affidavit verifying that the repair was made with purchased parts or parts on-hand.
NOTICE: Water conservations measures spelled out in Fairview Ordinance 13.07.008 put restrictions on outdoor watering. Between April 1 and Oct. 31, Fairview residents are only allowed to use an irrigation system before 10 a.m. or after 6 p.m. Residents are also limited to watering with an irrigation system twice per week, regardless of the time of year.
View the full ordinance for details.
How to read your meter
Almost all of our meters in Town are manufactured by Master Meter. They are radio read meters. The meter sends a radio signal to a laptop computer in our trucks. This allows us to get your meter reading without ever actually opening your meter box. This also eliminates most meter reading mistakes.
We encourage you to read your meter periodically. This will allow you to see how much water you use on a daily basis. To read your meter simply open the can and write down all the numbers in the white and black boxes.
Most meters have 4 white boxes with black numbers, followed by two black boxes with white numbers, followed by a white zero surrounded in blue. These are displayed on the picture shown.
1. The first black box with a white number represents 10s of gallons. A 3 in that box would represent 30 gallons.
2. The second black box represents 100’s of gallons. A 2 in the second box would represent 200 gallons.
3. The first White box with black numbers would represent 1,000’s of gallons. A 5 in this box would represent 5,000 gallons.
4. In the picture the water usage would be Five thousand, Two Hundred – Thirty.
To determine your usage; pick a day and write down all the numbers displayed. Then read the meter again; at about the same time the next day. Subtract the second days reading from the first. This will tell you how many gallons you used. Remember to add a Zero at the end of your calculation since we do not measure units lower than 10 gallons.
Also, please note: The Town of Fairview rounds our billing to the nearest 1,000 gallons.
